Unified Exercise Clinic & Springys Conditioning Centre: Terms and Conditions

Outlined below is the commitment you are making when you book a session with us or make any purchase, please read the details carefully to ensure you know how the Unified system works.

1. Billing & Financial Agreements

1.1 All membership fees are calculated weekly and billed fortnightly in advance.

1.2 Payments for services not included in a membership are taken either at the time of booking, or
strictly on the day.

1.3 Active memberships require a current card-on-file and authority to process automatic debits in
accordance with membership terms.

1.4 Card information and payments are securely processed by our PCI DSS compliant payment
processor, Stripe, Inc.

1.5 Failed membership payments will be retried automatically. 

1.6 At our discretion, your membership access may be suspended until successful payment is made.

1.7 Allowing your payment to fail is not an acceptable approach to cancelling your membership. You
will continue to incur membership fees unless you follow the cancellation procedure as outlined in
these terms and conditions.

1.8 10-packs are to be strictly paid for upfront and expire after 10 weeks.

1.9 10-pack purchases are non-refundable and non-transferrable.

2. Membership Cancellations, Pauses, and Changes

2.1 Cancellations

2.1(a) Cancellation requests must be submitted at least 7 days prior to your scheduled renewal date.

(i) If you provide 7+ days notice: Your membership will end at the close of your current
billing cycle, and you will not be charged again.

(ii) If you provide less than 7 days notice: Your upcoming renewal will be processed as
scheduled. Your cancellation will then take effect at the end of that final billing cycle.

2.1(b) To request cancellation of your membership, please email [email protected].

2.1(c) No refunds or credits are provided for mid-cycle cancellations; however your membership will
remain active until the end of the current commitment period.

2.2 Pausing Your Membership

2.2(a) Memberships can be paused as many times as needed via email request to
[email protected].

2.2(b) A minimum of 48 hours notice is required for all membership pauses.

2.2(c) A minimum pause period of 2 weeks applies.

2.2(d) Your membership must renew at least once after the conclusion of a pause period before a
cancellation request will be accepted.

2.3 Changing Your Membership

2.3(a) You may vary your optional membership inclusions at any time via email to
[email protected].

2.3(b) If you vary your membership downwards (i.e. remove services), changes will be reflected at the
end of your current billing cycle and you will continue to receive the services until that time.

2.3(c) If you vary your membership upwards (i.e. add services), changes will be reflected immediately.
You will be charged a pro-rated amount for the upgrade and will immediately receive access to the
additional services.

3. Session Bookings and Attendance

3.1 Membership Credits and Regular Spots

3.1(a) Class and session credits are provisioned on a fortnightly basis (for example, an entitlement of 1
class per week is provisioned as 2 classes per fortnight).

3.1(b) Clients are afforded a high degree of flexibility and may use their credits as they see fit within their
membership provision across the fortnight.

3.1(c) Unused credits automatically roll over into your next billing period.

3.1(d) All credits expire 4 weeks (28 days) from the date they are issued. Our system will always apply
your oldest credits first when you book a session to help prevent them from expiring.

3.1(e) We do not provide refunds for unused session credits, in particular for factors outside our control
such as schedule changes due to Public Holidays or staff availability.

3.1(f) Where schedule changes are required on our end, we will provide alternate class times for
make-up sessions.

3.1(g) Members receive priority for their nominated ‘regular’ spots, which we will secure on our side as a
recurring booking.

3.1(h) Our agreement is that we will provision session credits for your chosen class type and frequency,
not for the guaranteed attendance of a specific timeslot.

3.1(i) If you cannot attend your regular class time or there is a schedule change, it is your responsibility
to schedule an alternative time so that you can use your credit(s).

3.1(j) All other class bookings (except recurring regular spots) must be self-managed online via
Momence.

3.2 General bookings open up one week in advance, and we recommend booking your next session
as you leave the previous one unless you have a recurring booking for a regular spot.

3.3 If the session you would like to attend is full, we highly encourage joining the waitlist as spots often
become available from week to week due to cancellations.

3.4 Private sessions (1:1 or 2:1) are booked directly with the clinic via email or phone.

3.5 Membership & 10-Pack Holders

3.5(a) Session credits are deducted from your membership or 10-pack either: 

(i) at the time of booking, or

(ii) 24 hours prior to the scheduled session

3.5(b) Where session credits have been deducted at the time of booking and you cancel your booking
with the required notice (see section 4 below), your credit will automatically be returned to your
membership or 10 pack and can be applied to another booking.

4. Session Cancellation Policy

4.1 Text messages and/or leaving voice messages on the phone are not accepted forms of
cancellation or communication. You must either email [email protected] or
process cancellations via Momence.

4.2 Adequate notice (as defined in clause 4.6) must be provided for all cancellations. Failure to adhere
to the required notice period will result in a late cancel / no show fee as defined in clause 4.6.

4.3 If you are on a 10-pack or limited-credit membership for any of these session types and do not
provide enough notice, you will forfeit the session credit in lieu of a monetary fee.

4.4 If you are on an unlimited membership, you will be charged the late cancellation fee in
addition to your membership fee.

4.5 At our discretion, late cancellation/no show fees will be charged to your card-on-file, deducted from
your membership/pack, followed up during your next visit, or invoiced electronically.

4.6 Late cancellation required notice and fee table:

Session Type	Notice Required	Late Cancel / No Show Fee
Private Appointments (1:1 or 2:1)	24 Hours	$60 per person (or forfeited session)
NDIS Services	24 Hours	Cost of appointment
Semi-Private	24 Hours	$50 (or forfeited session)
Group Exercise Physiology	24 Hours	$40 (or forfeited session)
Springys Themed Classes	24 Hours	$25 (or forfeited session)
Springys Facilitated / Independent	2 Hours	$25

5. Unattended Access (After-Hours)

5.1 Liability Waiver & Release

5.1(a) You acknowledge that your access to the facility outside of staffed hours is wholly
unsupervised.

5.1(b) By entering outside of staffed hours, you certify that you are physically fit to exercise
without supervision.

5.1(c) You hereby fully release Unified Exercise Clinic, Springys Conditioning Centre, its
owners, officeholders, and staff from any and all liability, claims, demands, or actions
whatsoever arising out of or related to any loss, damage, or injury (including death) that
may occur in relation to your unsupervised use of the facility.

5.2 Eligibility & Security Protocols

5.2(a) You acknowledge that you are only eligible to access the facility outside of staffed hours
with a current exercise prescription from your Exercise Physiologist.

5.2(b) You must complete an induction (walk-through) for unattended access before you are
able to access the facility outside of staffed hours.

5.2(c) Strictly No Parking: There is strictly NO parking in the staff area (rear of building) at
any time.

5.2(d) Strictly No Guests: Access is for YOU ONLY. You are strictly forbidden from sharing
your PIN or allowing anyone else (including family or other clients) to enter the building for any
reason.

5.2(e) CCTV: The facility is monitored by CCTV 24/7. Any breach of rules will result in
immediate revocation of access and potential liability for damages.

5.2(f) Entry: Access outside of staffed hours is via the Back Door only using your assigned PIN
number.

5.2(g) On Exit: Ensure lights and fans are OFF, close the back door, and hold the ‘#’ symbol on
the keypad until the door audibly says “Locked”.

5.3 Equipment Usage

5.3(a) Permitted Equipment: Springys Systems and Props (Rollers, Bands, Blocks) as
prescribed.

5.3(b) Conditional Equipment: Cardio Equipment (Rowers, Bikes) and Dumbbells permitted
ONLY if a specific exercise prescription for unattended access has been provided to you
by your practitioner.

5.3(c) Strictly Prohibited Equipment: All Other Weights (Barbells, Plates), Pilates Reformers &
Trap Table, Squat Rack, Chin Up Bar, Dip Bars, and BOSU Ball.

6. General Terms and Information

6.1 Exercise Physiology Sessions (1:1, 1:2, Semi-Private, EP Group) can be claimed on
private health, subject to your level of cover.

6.2 Private health claims cannot be made until after the service is delivered.

6.3 Where an instant rebate has not been claimed via HICAPS, private health receipts can
be obtained by emailing [email protected]

6.4 Lockers are available in the Springys Conditioning Centre and Unified Exercise Clinic
spaces to store your personal belongings.

6.5 We do not accept liability for your belongings while on our premises.

6.6 Parking Reminder: Strictly NO parking in the staff area (rear of building) at any time.
Please park in a nearby carpark or on a nearby street.

6.7 These terms are subject to change without notice, at Unified Exercise Clinic’s sole
discretion. In the event of a conflict between these terms and any previous terms, these
terms prevail. Notwithstanding this, we will take reasonable care to provide written notice of any
material changes to these terms.

6.8 Severability: If any provision of these Terms and Conditions is found to be invalid, illegal, or
unenforceable by a court of competent jurisdiction, such provision shall be severed from this
agreement. The invalidity or unenforceability of that specific provision will not affect the validity of
the remaining terms, which shall continue in full force and effect.

6.9 Dispute Resolution & Mediation: To the maximum extent permitted by applicable law, you agree
to waive your right to bring a lawsuit or participate in any class action against Unified Exercise
Clinic or Springys Conditioning Centre. Any dispute, claim, or controversy arising out of or relating
to these terms, or the breach thereof, shall be resolved exclusively through mediation as the sole
mechanism for reconciling disputes under this agreement.

6.10 Limitation of Liability: To the fullest extent permitted by law, including the Australian Consumer
Law, you expressly waive all rights to liability claims for any direct, indirect, incidental, or
consequential damages arising in relation to your use of our services or facilities. Where liability
cannot be completely excluded by law, Unified Exercise Clinic’s total cumulative liability to you for
any claim shall not exceed the total amount of fees paid by you to us for the specific services
giving rise to the claim.